FAQ

Dark Romance Crates is the leading dark romance book box service

Specializing in dark romance book boxes, including erotic horror, dark romantasy and luxe special editions, bookish spa and toy gift baskets.

Book Publisher Co-Op owned, Dark Romance Crates is a one-stop bookish haunt for dark and spicy books, book boxes, bookish merch & custom services. Home to Dark Spice Magazine, offering exclusive pre-release digital content.

Reaching thousands of voracious readers around the world...

Dark Romance Crates is known for:

Best selling dark romance book boxes
Star Seller on Etsy
Excellent customer service
Offering all tropes, triggers and toys
Expertly curated, custom book boxes, option to share book lists for reference
Build-your-own book box options
Special edition dark romance books, dark romantasy, erotic horror
Spa and gift book boxes, including gift wrap
Guaranteed high spice, cutting edge dark and spicy reads
Member's enjoy free digital content, exclusive pre-releases

VIP Membership = full access + no wait-lists!

Commonly Asked Questions

HOW DOES VIP MEMBERSHIP WORK?

VIP Annual Membership:

Includes full access to Member's Only Book Boxes, Collections & Services, including special edition book box subscriptions with no wait-list, digital dark romance magazine with audiobook feature, custom services & free gift wrap!

IS MEMBERSHIP REQUIRED?

Nope. But recommended. Non-members do have access to limited select book boxes, including waitlisted book boxes and products. Gift-wrap is available for non-members for an additional fee.

Want to jump the waitlist? Join our VIP M+ Membership and you can do just that, in addition to accessing special edition book boxes, digital content, free gift wrap and more!

ARE BOXES DISCREET?

Yes! We ship in discreet boxes with standard labels.

CAN I REQUEST A CERTAIN TROPE?

Of course! For most crates, there will be trope options at checkout. For additional requests, you may leave an order note at checkout and/or share your Goodreads link or similar. We also have a custom build-your-own book box options for more detailed requests.

DO YOU OFFER CUSTOM ORDERS?

Yes. Please see "Custom Services" above

SHIPPING

Non-Subscription Orders

Non-subscription orders are processed in seven business days, excluding weekends, postal closures, and major U.S. holidays, and shipped according to the shipping speed selected at checkout.

Need it faster? If you have a last-minute rush gift order that needs faster processing, please specify this in the checkout order notes and select express shipping. We will do our best to process it as quickly as possible prior to shipping in accordance with the shipping speed you selected at checkout.

Subscription Orders

Subscriptions ship in two batches per month. Batch #1 begins processing around the 5th of the month. Batch #2 around the 20th. Shipments process in about 7 business days, excluding weekends, postal closures, and major U.S. holidays.

The cut-off date for subscription orders is the 5th and 20th of the month. If your order comes in on or after those dates, your crate will ship in the next batch.

Tracking is provided for all orders, and we ship in discreet boxes with standard labels.

We ship throughout the U.S., Canada, Europe, and Australia.

Mixed Orders

Though we do allow the simultaneous purchase of both non-subscription and subscription items in one order/bundle/shipping fee, this may result in a slower processing time for non-subscription items.

Members

Members do not receive special shipping speeds. Members receive shipping based on the shipping speed they paid for at checkout.

Members do receive priority processing. Priority processing means that members' orders are fulfilled in a timely, first-priority manner, while still adhering to our shipping schedule.

Fulfillment

When a book box or merchandise order is marked fulfilled, it means the order has been processed and is preparing to ship, but it might not have a tracking number yet. As soon as a tracking number is generated, it will be sent via email. Sometimes, there is a delay between fulfillment and the tracking number being sent once the US Postal Service has picked up the package.

When a Membership order has been marked fulfilled, this means that your membership has been activated and you may now enjoy all member's access and benefits, including jumping the waitlist on waitlisted subscription boxes. After signing up for waitlist, you will receive an activation email (after purchasing membership).

WHAT IS YOUR CANCELLATION POLICY?

You may pause, skip, change, or cancel your subscriptions via the customer portal at any time. If you need assistance, please let us know via chat or email, and we will get back to you within 24-48 hours during regular business hours.

HOW CAN MY BOOK BE FEATURED IN ONE OF YOUR CRATES?

As bookish souls, we love connecting readers with authors. Our book boxes reach thousands of customers around the world. This offers a great promotional tool for authors seeking to widen their readership and raise their potential of hitting the bestseller lists!